Frequently Asked Questions
At Louisville Veterinary Urgent Care, we understand that pet owners often have questions about our services, scheduling, and what to expect during a visit. Our goal is to make every experience simple, transparent, and stress-free — for both you and your pet. Below you’ll find answers to some of the most common questions we receive.
What Is Veterinary Urgent Care?
Veterinary urgent care provides immediate attention for pets with non-life-threatening illnesses or injuries that require prompt treatment but don’t need a full emergency hospital.
Examples include ear infections, vomiting, diarrhea, limping, coughing, or minor wounds.
We bridge the gap between your regular veterinarian and the emergency room — offering professional, compassionate care when your pet needs it most.
Do I Need an Appointment, or Can I Walk In?
You can walk in anytime during our business hours or book online for a shorter wait.
To save time, you can also check in online before you arrive or call (502) 792-7600 to confirm availability.
What Types of Pets Do You Treat?
Our clinic provides care for:
- Dogs
- Cats
- Small mammals such as guinea pigs, hamsters, and chinchillas
We do not treat birds, reptiles, or other exotic species at this time.
What Conditions Do You Treat?
Our urgent care services include treatment for a wide range of conditions, including:
- Ear infections and allergies
- Vomiting and diarrhea
- Eye irritation or injuries
- Coughing, sneezing, or nasal discharge
- Minor wounds, limping, or cuts
- Urinary issues
- Parasite problems (fleas, ticks, worms)
- Skin and coat issues
If your pet is experiencing severe bleeding, difficulty breathing, or collapse, please go directly to a 24-hour emergency hospital.
How Do I Schedule an Appointment?
You can book an appointment online anytime using our secure scheduling form or call us directly at (502) 792-7600.
We also accept walk-ins during open hours.
Visit our Appointment Page to request a time that works best for you.
What Payment Methods Do You Accept?
We offer several payment options to make care convenient and accessible:
- Major credit cards (Visa, Mastercard, Discover, American Express)
- Cash
- CareCredit, Scratchpay, Cherry Payment Plans, and True Payment Direct Billing
We do not accept checks.
Learn more on our Payment Options Page.
Do You Accept Pet Insurance?
Yes! We accept most pet insurance providers. If you’re considering coverage, visit our Pet Insurance Page for details on plans and tips for choosing the best policy for your pet.
Can You Share My Pet’s Records with My Regular Veterinarian?
Absolutely. We send all visit summaries, diagnostics, and treatment details directly to your regular veterinarian to ensure continuity of care.
If your pet doesn’t have a regular vet, we’ll be happy to recommend one for ongoing wellness care.
What Should I Bring to My Visit?
To help our team provide the best possible care, please bring:
- Your pet’s medical history or recent records
- A list of current medications or supplements
- Any relevant test results (if available)
- Your photo ID and preferred payment method
If you’re a new client, you can save time by completing our New Client Form before your appointment.
How Do You Keep Pets Calm During Visits?
Our clinic is Fear Free Certified, which means we use gentle handling techniques, positive reinforcement, and calming strategies to reduce anxiety.
Our goal is to make every visit as comfortable as possible — for pets and their people alike.
Where Are You Located?
Address:
12937 Shelbyville Rd, Suite 101
Louisville, KY 40243
For directions, visit our Contact Page
Still Have Questions?
Our team is here to help!
Call (502) 792-7600 or email louisvilleveturgentcare@gmail.com — we’ll be happy to answer your questions and ensure your pet receives the care they deserve.
Louisville Veterinary Urgent Care — Compassionate, convenient, and professional care for pets in Louisville, KY.